Contact
One ticket. The person who fixes it answers.
Every message becomes a ticket on your account, so the answer arrives with your history attached. No call centre in between.
Open a ticket
Sales, migrations, billing and technical questions. Attach screenshots or the details of your current host.
Client area
Invoices, services, domains, open tickets and the knowledgebase, behind one login.
Knowledgebase
Setup guides for Plesk, DNS, mail and migrations, before you write to us.
Remote support
A technician on your screen, today
Office PCs, the laptop at home, the machine nobody else will touch. Download the support app, run it, and read us the code. We connect, look at the problem, and fix it while you watch. Windows and macOS.
The app is GetScreen. It asks for your consent before anyone sees the screen, shows who is connected, and you can end the session at any moment.
- 24/7 requests — a ticket opened at 3 a.m. is picked up by the on-call technician
- Email, printer, Wi-Fi, slow machine, updates that will not install
- One-time fix, or included in TechCare
- Arabic, English or French on the call
- No software left installed after the session unless you ask
Moving a site in
Tell us the current host, the panel and the size of the account. We will tell you what to send, or do the migration for you and check it before the DNS moves.
Start a migration ticket- Current host and control panel
- Domain and where its DNS lives
- Mailboxes that have to move
- A date you can live with